Reference

Terms That Govern Your cb9991 Account

These terms set out how your account works on cb9991 — what you can do, what we expect, and how deposits via bKash, Nagad, and Rocket are handled under this agreement.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredBangladesh regional access rulesAgreement binding on registration
cb9991 Terms That Govern Your cb9991 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms affects your account — a blocked withdrawal, a wallet mismatch, or a question about eligibility in your region — our support team is the right first stop. Reach out through the channels below and reference your registered wallet number so we can pull up your account quickly.

Live Chat Open the chat window from your account dashboard. Give your registered bKash or Nagad number and describe the terms issue so the agent can act quickly.
Email Support Send a written query to our support address. Include your account ID, the relevant clause or transaction date, and your Rocket or bKash wallet number for reference.
Help Centre The help centre lists common terms questions — wallet verification steps, account limits, and how to request a review of a suspended account action.
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data — including your registered bKash, Nagad, or Rocket wallet details — is held securely and used only to process transactions and verify your identity. We do not share your wallet information with third parties outside of what is needed to process a payment or comply with a lawful request. These terms also define how long we retain account records after closure and what rights you have to request a data review.

Wallet Data Retention

We keep your registered wallet details — bKash, Nagad, Rocket — for as long as your account is active and for a defined period after closure, as required by our policy.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be cb9991 support.

Data Access Requests

You can request a copy of the data we hold on your account. Contact support with your account ID and we will respond within the timeframe stated in our data policy.

Terms Change Notification

When we update these terms, the revised version replaces all prior versions immediately. We may notify you via your registered mobile number or account inbox.

Common Questions About These Terms

These are the questions we get most often about how our terms work — covering wallet use, account eligibility, what happens if a deposit goes wrong, and how to close an account properly.

Yes. All three wallet rails — bKash, Nagad, and Rocket — are governed by the same deposit and withdrawal conduct rules stated in these terms. The same verification steps apply regardless of which wallet you use.

Contact support immediately with your transaction reference and the amount sent. We will investigate, but resolution depends on whether the funds can be recovered — this is why we ask you to double-check the number before sending.

We may suspend or close accounts that breach these terms — including duplicate registrations or wallet fraud — but we aim to notify you unless the breach requires immediate action to protect account integrity.

The version published on this page is always the current one. If we update the terms, this page reflects the change immediately. Continuing to use your account after an update means you accept the new version.

Access to our lobby and services depends on your local law and the eligible regions we serve. We cannot confirm availability for every location — check whether access is permitted under the laws that apply to you.

Reach out to our support team via live chat or email with your account ID. We will confirm what data we hold and explain the steps to update or request deletion within our stated timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.